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The ever-changing role of a member service representative

first_img ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr The digital banking revolution has begun, and Member Service Representatives may feel like a casualty of war. It’s tempting to think that there’s no longer a need for Member Service Representatives. After all, questions can be answered easily online or using a chat window, transactions performed with just a few clicks, and information about products is readily available. But consider this: Who is responding to your member in that chat window? Who will assist your member when a transaction goes awry (heaven forbid fraud!), or if they have specific questions about which loan product might be best for them? Answer: A much needed Member Services Representative.According to the Bureau of Labor and Statistics, jobs in the field of customer service, including MSRs, will grow by 10% by 2024. That growth is faster than the average for all occupations, putting an additional 252,900 jobs on the market. So the need for quality Member Services Representatives is still very much there.However, the role has expanded considerably from what it once was. Let’s take a look at the responsibilities of an MSR and their evolving descriptions: continue reading »last_img read more

Di Canio demands goals

first_img Press Association Eleven-goal striker Steven Fletcher’s season was prematurely over long before the Italian was handed the reins at the Stadium of Light as predecessor Martin O’Neill packed his bags. However, Di Canio has simply ordered the men he has left behind to do what they do further up the pitch to provide his team with a greater goal threat. That was a familiar theme too during the latter days of the Ulsterman’s reign, but it paid swift and glorious dividends on Sunday when the Black Cats struck three times without reply to clinch a famous derby win at Newcastle. Di Canio said: “It will help to create more chances.” He continued: “People like (Adam) Johnson, who in the past used to run 70 yards with the ball and then arrive at the edge of the box and be empty in the legs without the chance to strike – maybe now there will be a chance that sometimes he can get the ball near the box and use his talent and maybe strike on goal. “It’s exactly the same on the other side with James (McClean) or Sebastian (Larsson). From the middle, one midfield player always has to attack the edge of the box so with a rebound, we are not 60 yards or 40 yards from the goal, we are close. “The mechanism and the system will help this team to cancel out the fact that we don’t have a top scorer who can turn the game on his own. “In any instance near the box, we are going to find a way to score, I am sure. The fitness has grown a bit and the belief is higher that we are going to score enough goals to stay up.” The manner of the goals against the Magpies on Sunday summed up a fresh attitude, players prepared to accept the responsibility to advance into attacking positions and take a chance, something which happened with decreasing regularity and dwindling confidence as O’Neill’s exit approached. Di Canio said: “Before this game, there were people who are real warriors thinking, ‘If we lose against Newcastle, we stay down there. What’s going on? We are maybe going to lose some places’. “I said, ‘Calm. We are going to win, we are going to relax, recover energy and maybe we can go out (of trouble) earlier than we thought’.” center_img Paolo Di Canio has challenged Sunderland to score enough goals to get out of relegation trouble despite seeing their biggest threat confined to the treatment room.last_img read more

Commonwealth Games abandons data mining after Facebook scandal

first_imgThe app was downloaded by 270,000 people, but also scooped up their friends’ data without consent — as was possible under Facebook’s rules at the time.Facebook chief Mark Zuckerberg apologised Wednesday for a “major breach of trust” and admitted the group must do better.The Gold Coast backdown also followed outrage from the Queensland Council for Civil Liberties, which said privacy laws prohibited any data collection unless it was necessary for council purposes.Its president Michael Cope said while the council may have claimed it was simply for tourism purposes, depending on the Facebook privacy settings of those using the wifi, the council could collect a lot of other information.“The data that might be collected by council, depending on a person’s Facebook privacy settings, would include how many friends they have, who their friends are, what they’ve liked on Facebook and their photos,” he said.In a statement to AFP, the council earlier said the purpose was simply to “gather publicly available information about age, gender and nationality for the purpose of monitoring the use patterns”.It said it never planned to mine or store any private data.The Games run from April 4 to 15, with thousands of athletes, support staff and fans due to attend.Share on: WhatsApp Sydney, Australia | AFP | A plan to mine data from Commonwealth Games visitors who use free and fast wifi in Australia was abandoned Thursday as a privacy scandal swirls around social media giant Facebook.The local Gold Coast council is offering a service up to 10 times normal speed after laying new fibre cables to coincide with the multi-sport event next month, which is contested between nations that are members of the Commonwealth.But there was a catch.To use it, they wanted people to log on through a Facebook account, allowing the council to capture data, which it said would be used to help shape future tourism marketing campaigns.But authorities had a re-think after Facebook became embroiled in a snowballing scandal over the hijacking of personal data from millions of its users.Gold Coast councillor Hermann Vorster said the wifi feature would be amended to allow users to access it without having to log in through the social media platform.“Only today, the Facebook CEO has confirmed that he is investigating privacy issues to do with Facebook and how it manages people’s privacy,” he said in a statement.“So if Facebook cannot guarantee the security of its users, it is best council takes a cautionary approach and removes this feature from our free wifi. That is what we are doing right now.”The Facebook saga erupted when a whistleblower revealed that British data consultant Cambridge Analytica had created psychological profiles on 50 million users via a personality prediction app.last_img read more

Rose Ladies Series: The Price is right for England’s Emily

first_img15 Jul 2020 Rose Ladies Series: The Price is right for England’s Emily Tags: Emily Price, Rose Ladies Series Emily Price will fly the flag for the amateur game tomorrow in the fifth event of the Rose Ladies Series.The former England girls’ international is the only non-professional in the field for the event staged at the JCB Golf and Country Club in Staffordshire.The Kent State University student will line up alongside stars of the women’s game including Charley Hull, Meghan MacLaren and back-to-back series winner Gemma Dryburgh.Price goes into the event in a rich vein of form.Earlier this month, the 20-year-old broke the course record at Ludlow Golf Club with a five under par round of 66.Price has progressed quickly up the amateur rankings and currently stands at 105 in the world.On completing her studies in 2022, Price has targeted a move into professional golf with Q School followed by life on tour her ultimate aim.The Worcestershire golfer became the second youngest winner of the English Women’s Stroke Play title in 2016 when – at the age of 16 – she won the title at Bristol and Clifton Golf Club.Price will be hoping to keep up the fine record of amateurs competing at Rose Ladies Series events.In the four previous tournaments, at least one amateur has claimed a top-ten finish.The Rose Ladies Series is the brainchild of England Golf ambassador Justin Rose and his wife Kate who were keen to support the restart of golf after the disruption to play caused by the Covid-19 pandemic.The former US Open winner and current Olympic champion has sponsored a series of seven events leading up to a grand final played in three stages between August 5-7.For scoring updates, follow the England Golf Twitter feed and look out for reports and highlights on Sky Sports Golf.last_img read more